Why Capsule
- Capsule is an enrollment and billing software solution designed to enhance the product offerings for the TPA, Insurance Carrier and Associations. Using the latest tools in software development technology, MPB is leading the way in enrollment and consolidated billing and remittance.
- Capsule was borne out of an idea to provide an end to end, turn-key enrollment and consolidated billing solution for the administration service provider market. For the past 7 years MPB has been engaged in development, testing and implementation of its software.
- In the highly competitive environment of employee benefits administration, service providers are looking for value added solutions that will differentiate them in the marketplace. Capsule provides a superior consolidated billing software solution that gives the service provider the ability to overcome competitive challenges while adding new business and retaining existing customers.
- The Capsule Consolidated Billing System produces client invoices for a variety of insurance premiums, based on client enrollment data in conjunction with business logic built with an understanding of the needs of billing administration. It is designed to be reliable, accurate, and easy to use.
- While the Capsule system is relatively new, the core code behind it has been in use for nearly 7 years, generating in excess of 1000 invoices a month facilitating nearly 80,000 employees and dependents. That back-end code has proven over that time to be reliable and accurate with minimal invoice correction or down time.
- The Capsule system comprises a brand-new front end designed to significantly reduce the user interaction required to execute the monthly billing process (which also decreases the possibility of human-introduced errors), while continuing to utilize the core of the tested and proven back end.
- Every operation performed in the Capsule system, from entry of enrollment data, enrollment changes, rate changes to production of invoices, is tracked and logged. The logs contain information on what action was performed, who performed it, and when. If an action modifies data, the previous values of any modified data are also logged. This provides an invaluable audit trail.
“As a regional employee benefits administrator, we were struggling with our previous billing system, which seemed to always require us to manually manage the process with unreliable results. Due to the system issues we were encountering, it sometimes caused our clients to either get billed incorrectly or omitted completely from getting invoiced for months at a time. Obviously, this unreliable and time-consuming process was impacting our revenue and more importantly the customer service relationship with our clients.
After meeting with MPB Solutions, we uncovered a simpler and more reliable system for our client invoicing system, Capsule. The transition to the Capsule system was seamless, including the training of our staff. Any lingering questions during the implementation process was met with unbelievable customer service by MPB Solutions! Overall, in addition to the efficiencies gained in this migration to Capsule, we have now recaptured the revenue lost and regained the trust from our clients with more accurate and timely invoicing. Although a billing system may not seem to be the highest priority for an employee benefits administrator, it truly made a tremendous difference in our operations!”
Catharine Mirabile, Managing Director of Benefits Administration
CGI Business Solutions Auburn, New Hampshire